Privacy Policy
A legal disclaimer
The information provided by Green Groove Family Clinic (“the Clinic”) is intended for general informational and educational purposes only and does not constitute medical advice, diagnosis, treatment, or professional healthcare services. While we strive to ensure that all information shared by the Clinic is accurate and up to date, we make no guarantees regarding the completeness, reliability, or accuracy of such information.
Patients and visitors should not rely solely on information provided by the Clinic as a substitute for consultation with a qualified healthcare professional. Always seek the advice of a licensed physician or other qualified medical provider regarding any medical condition, symptoms, or treatment options. Never disregard professional medical advice or delay seeking treatment because of information obtained from the Clinic’s website, social media pages, advertisements, or communications.
Green Groove Family Clinic is not liable for any direct, indirect, incidental, consequential, or special damages arising from the use of, or reliance on, any information, services, or materials provided by the Clinic.
Any testimonials or patient experiences shared by the Clinic are individual results and do not guarantee similar outcomes for all patients.
In case of a medical emergency, contact your nearest emergency service provider or proceed immediately to the nearest hospital.
By accessing or using our services, website, or communications, you acknowledge and agree to this disclaimer and all applicable terms and conditions.
Privacy Policy - the basics
Effective Date: February 20th, 2026
At Green Groove Family Clinic, we are committed to protecting the privacy and confidentiality of our patients’ personal and medical information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our clinic, use our services, contact us, or interact with us online.
1. Information We Collect
We may collect the following types of information:
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Personal details such as your name, date of birth, address, phone number, and email address
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Medical history, treatment records, prescriptions, laboratory results, and health information
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Insurance and payment information
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Emergency contact information
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Information provided through appointment forms, website inquiries, or patient feedback
2. How We Use Your Information
Your information may be used to:
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Provide medical care and treatment
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Schedule appointments and follow-up care
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Maintain accurate medical records
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Process billing and insurance claims
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Communicate important health or clinic updates
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Improve our healthcare services and patient experience
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Comply with legal and regulatory requirements
3. Confidentiality of Medical Information
We understand the sensitive nature of healthcare information. All patient records are treated as confidential and are only accessed by authorized healthcare professionals and staff who require the information to perform their duties.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Sharing of Information
We may share your information only when necessary:
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With healthcare providers involved in your treatment
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With laboratories, pharmacies, or diagnostic centers related to your care
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With insurance providers for claims processing
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When required by law, court order, or public health regulations
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In emergencies where disclosure is necessary to protect your health or safety
5. Data Security
We take appropriate administrative, technical, and physical measures to protect your information against unauthorized access, loss, misuse, or disclosure. Patient records are securely stored and regularly monitored for data protection compliance.
6. Your Rights
You have the right to:
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Request access to your medical records
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Request corrections to inaccurate information
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Withdraw consent where applicable
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Ask questions about how your information is handled
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Request limitations on certain uses of your information, where legally permitted
7. Website and Online Communication
If you interact with us through our website, social media pages, email, or online forms, we may collect limited technical information such as browser type or IP address to improve our services and website functionality.
Please avoid sending sensitive medical information through unsecured online channels unless specifically instructed.
8. Retention of Records
We retain medical and personal records only for as long as required by healthcare regulations, legal obligations, and operational needs.
9. Changes to This Privacy Policy
Green Groove Family Clinic may update this Privacy Policy from time to time. Any updates will be posted in the clinic and/or on our official communication channels with the revised effective date.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy or how your information is handled, please contact us, Thank you.